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Analyzing Audience Segments | Scaling Performance Max Campaigns for eCommerce Part 2 -
John shares the new audience type he uses to scale Performance Max campaigns, how to analyze audience segments, why YouTube in PMax is the best way to scale your business now, and so much more.
Watch the second part of the guide to scaling Performance Max campaigns for eCommerce to learn more about:
- Analyzing Audience Segments to Scale PMax Campaigns
- Why YouTube is the best campaign for cold traffic expansion
- Understanding how Discovery campaigns work and when to use them
- Do Gmail Ads work?
- How to define and structure your in-market audiences
PS: This guide series is from an internal Solutions 8 training. We’re sharing everything with you, our dear subscribers, to show our gratitude for the overwhelming support you’ve given us. We value you and your growth with Google Ads. 🖤💚🤍
0:00 Intro | Scaling Performance Max Campaigns for eCommerce
1:14 Should we only consider GSP (Gmail Sponsored Promotions) after a lot of recent & frequent conversion history?
4:17 Are Gmail Ads any good?
5:39 Performance Max doubled what YouTube could
8:45 New audience type for Performance Max
13:52 How to define your in-market audiences
16:37 Let's say Person A is actively looking for Product B and he bought, so how long does Google take to remove person A from the in-market segment?
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Transcript
What's funny is the YouTube against even performance max performance.
JOHN:Max ate up the YouTube budget, which meant YouTube work though.
JOHN:so what's interesting about it is YouTube.
JOHN:Whether it's inside a performance max or YouTube on its own, I still think
JOHN:those are the two best areas to scale.
JOHN:If we're being held accountable to sales growth, should we run display?
JOHN:Yeah.
JOHN:Should we run?
JOHN:Discover?
JOHN:Absolutely.
JOHN:Are you going to save a dying client?
JOHN:That's trying to expand with you.
JOHN:Fairly tight budgets or fairly, strict Roaz no, this life event, these new
JOHN:audience segmentations that Google is continuously pumping out because
JOHN:I believe the advancements of topics API is going to kick in next year.
JOHN:Very, very, very strongly.
JOHN:So we wanna test these as much as we possibly can.
JOHN:But what's interesting here is I have a life event of someone who
JOHN:recently added a dog to their.
JOHN:Like that is pretty scary specific.
JOHN:Yeah.
JOHN:So there's a lot of new audience segmentations.
JOHN:YouTube is super powerful.
JOHN:It's, honestly the best.
JOHN:It's the most powerful way that I've seen that e-commerce works.
JOHN:There's so much more lift here that comes also alongside of this
JOHN:than what even Google could see.
JOHN:Sorry.
JOHN:Yeah.
JOHN:There's a question from from Regina saying, are you saying we should
JOHN:consider GSP only after there's a lot of recent and frequent conversion history?
JOHN:I actually don't.
JOHN:That's discover.
JOHN:So GSP is part of now discovery.
JOHN:So the discover campaign that you would choose if you were to launch a new
JOHN:campaign and go into, let's say like sales and, choose your, Conversion
JOHN:actions and then discovery here.
JOHN:Discovery is good.
JOHN:The problem with those says, Hey, we run ads on YouTube and then Gmail and the
JOHN:discover network, which is a homepage and more, there is like a little bit
JOHN:of, app app and games display on there.
JOHN:So, which is why I don't like it.
JOHN:The one problem that I found with this though, is that this Gmail,
JOHN:when they took GSP and shoved it into discovery, they killed discovery.
JOHN:I would love to have YouTube.
JOHN:I would love to have discover that would be my, bread and butter.
JOHN:The small issue that I've seen every single time is when I try to
JOHN:crank up discover I can be half as effective as YouTube only because
JOHN:the clicks and the engagement that YouTube is basing its scalability on.
JOHN:Are people opening up the Gmail ad?
JOHN:They're not actually going to the site.
JOHN:Specifically, if you, mark your inbox as red, I guess maybe that's probably,
JOHN:what's counting that, as an open, the issue though is when GSP was
JOHN:on its own, I had 70% clickthrough rates, but the clickthrough rate
JOHN:was measured when they opened up the email, not when they visited the site.
JOHN:So I clickthrough rates were really high by engagement was really high.
JOHN:my website visits were really low.
JOHN:My row as, and sales were terrible.
JOHN:I think my me personally, and this is someone that's probably be better at
JOHN:running discovery as, than I am, but when I've ran the same audiences between
JOHN:discovery and video, and I've only done it a few times though, it video, click
JOHN:conversions, vastly outpaced the discovery network only because I think it, 80%
JOHN:of the spend went to our saw engagement was people opening up Gmail ads.
JOHN:So I wouldn't actually run discovery.
JOHN:I would actually run.
JOHN:YouTube first.
JOHN:And does that answer the question, Regina?
JOHN:Yeah.
JOHN:Did you test the Gmail with like impulse byproducts or things
JOHN:that people were looking for?
JOHN:Okay.
JOHN:Yeah, it did sub $20 products and then we're already spending half million
JOHN:dollars a month on in everything else.
JOHN:Gotcha.
JOHN:So you're saying YouTube outbound before you would.
JOHN:Invest in Gmail ads basically.
JOHN:you can't run Gmail ads only by itself now is that is discover right?
JOHN:And discover.
JOHN:We just found like, I, would rather be on the discovered network
JOHN:itself and YouTube image ads.
JOHN:The problem is they just, you now inherently get a fatty network that needs
JOHN:up all to spend, which is Gmail, Uhhuh
JOHN:And so that's the part.
JOHN:I don't think Gmail's good.
JOHN:Gmail ads, I don't think are, are good at all.
JOHN:I think Google's way to email mark to a person, but then it's like,
JOHN:they stuck in the promotions tab.
JOHN:So now it's not even in your inbox anymore and people don't go there,
JOHN:click on those or open them.
JOHN:The problem is that they do, for some reason, get a really high
JOHN:amount of engagement that just never equates to a site visit.
JOHN:So click their rate on Gmail.
JOHN:Isn't click of do they open up the email and then go to the site.
JOHN:It's do they open up the email and then delete it?
JOHN:And it's like 70%.
JOHN:Well, that's not good.
JOHN:and then we're spending per click on.
JOHN:Yeah.
JOHN:personally, the Gmail ads have worked for me and I never interact with ads.
JOHN:So yeah, I'm impartial towards Gmail because it's worked for me, but
JOHN:only with like clothing brands that I've previously bought from that
JOHN:have really great creatives, right?
JOHN:Like new clothing, fresh clothing to look at.
JOHN:Yeah.
JOHN:you said that previously bought from, so it's an engaged.
JOHN:Yeah, I guess I was remarketed too.
JOHN:Yeah, yeah.
JOHN:A hundred percent there.
JOHN:I, for that kind of stuff, I would absolutely agree performance.
JOHN:Max does that.
JOHN:Now they'll send a Gmail ad to, an engaged user, which I absolutely agree if we're
JOHN:talking about cold traffic expansion.
JOHN:I would do YouTube first.
JOHN:Oh, okay.
JOHN:Got it.
JOHN:All right.
JOHN:Thanks now the we're testing this right now within our company.
JOHN:It's a very large brand.
JOHN:It's very well known.
JOHN:We did YouTube.
JOHN:It was a spec campaign we're still running with, did YouTube discovery and
JOHN:performance max performance max, two Xed what YouTube could and leave flow is
JOHN:good and leave flow is valid and they're actually at like a 30 to 40% buy rate.
JOHN:So what's funny is the YouTube against even performance max
JOHN:max ate up the YouTube budget, which meant YouTube work though.
JOHN:so what's interesting about it as YouTube, whether it's inside a
JOHN:performance max or YouTube on its own.
JOHN:I still think those are the two.
JOHN:Best areas to scale if we're being held accountable to sales and
JOHN:Roaz that's the deciding factor.
JOHN:Should we run display?
JOHN:Yeah.
JOHN:Should we run, discover?
JOHN:Absolutely.
JOHN:Are you going to save a dying client?
JOHN:That's trying to expand with, fairly tight budgets or fairly, strict Roaz no YouTube
JOHN:can, and we've done that a few times.
JOHN:So that's, one of the areas that I think that discovery.
JOHN:If they remove Gmail, my opinion be just as formidable as YouTube.
JOHN:Honestly it would be amazing.
JOHN:Sorry for the millions of questions.
JOHN:Is there a way to run Gmail remarketing?
JOHN:Only, I guess we could run discovery with remarketing if we
JOHN:wanted to run Gmail, remarketing.
JOHN:Yeah.
JOHN:And it could be good for clothing brands or impulse buy products to, do that.
JOHN:maybe before YouTube, outbound, cuz it's remarketing.
JOHN:What do you think?
JOHN:Yeah.
JOHN:And the problem is you have to identify is that also having the own performance
JOHN:max and that's where sometimes it's a little bit of a black box where if
JOHN:you did run your remarketing through discovery, And you're up against
JOHN:your own performance max campaign.
JOHN:Does your performance max suffer?
JOHN:Like if you look at your overall you'll find that sometimes it's like I spent
JOHN:about the same because I pull out a performance max and put it into discover
JOHN:and my sales are about the same, even though I have a 200% ROAS on discover.
JOHN:It's like, well, we didn't really change anything.
JOHN:We just gotta reallocated the campaign name that that was already happening in.
JOHN:Anyway, we just pull out performance max stock and its own one gave the same amount
JOHN:of budget and the same thing happened.
JOHN:So I think That's gonna be a different topic for a different day was like how to
JOHN:kind of more engage in existing audience.
JOHN:But yeah, that, that would work there.
JOHN:Well, just we'd have to run the test because we can't actually physically see
JOHN:the GSP, I guess performance inside of performance max, usually though, because
JOHN:performance max goes shopping or search heavy or even just YouTube itself.
JOHN:So it would be a good test to run a discovery campaign to an engaged audience.
JOHN:If you're okay with trying, if it's coming out that that remarketing audience
JOHN:is less of a CPA than a new customer, which sometimes that doesn't happen.
JOHN:Your CPA and remarketing sometimes is like 20% higher than new customer demand.
JOHN:If new customer demand's heavy.
JOHN:So people are trying to buy a product at a good competitive price, and you're getting
JOHN:those good row as good CPA conversions.
JOHN:And then we stick on discovery though.
JOHN:And we find out that trying to engage in a previously now uninterested.
JOHN:is a waste of money.
JOHN:So just always measure those two things inside of the YouTube audiences.
JOHN:One of the audience, the new audience types that we've used for performance max.
JOHN:Work well inside of their own respective channels.
JOHN:So for example we have this obviously pet company here, and what we've
JOHN:seen is that when I've tested, I'll go back to kind of day one.
JOHN:I forget exactly what we launched it wasn't a long ago.
JOHN:Yeah.
JOHN:It's August four.
JOHN:So we've only been running 15 days, but what it's really interesting
JOHN:here is we could draw some, kind of successes so far from where we've
JOHN:seen our audience be engaged now.
JOHN:Here for example, I can say this.
JOHN:Okay.
JOHN:Cuz this will be blurred out here.
JOHN:We have two big tests, cats versus dogs.
JOHN:When we're talking about a pet supply company, both RX, non RX, et cetera.
JOHN:And there is affinities and also life events.
JOHN:So there's new kind of audience segmentations.
JOHN:There's obviously in market there's segmented, which is kind
JOHN:of what you created yourself.
JOHN:There's affinity, but there's a new one called life.
JOHN:That's actually more recent to Google and it was their answer to Facebook crashing
JOHN:and they say, okay, well, we'll, start to expand into our interest in audience
JOHN:segmentations, like, Facebook was, and this new life event, one is a gold mine
JOHN:for, creative ways to scale eCommerce, this life event, these new audience
JOHN:segmentations that Google is continuously pumping out because I believe.
JOHN:The advancements of topics, API is going to kick in next year.
JOHN:Very, very, very strongly.
JOHN:So we wanna test these as much as we possibly can.
JOHN:But what's interesting here is I have a life event of someone who recently
JOHN:added a dog to their household.
JOHN:Like that is pretty scary, specific.
JOHN:Like if you have a company that's selling to a person who is owning an animal and
JOHN:we can tell you that they're gonna be adding it soon, or have recently added
JOHN:it to their household, what a better way to capitalize on a person based
JOHN:on what just happened in their life.
JOHN:This is not a glitch.
JOHN:I'm interrupting the because I need to remind you that I'm always
JOHN:looking for people to join our team.
JOHN:So if you're passionate about Google ads and you wanna work with the best
JOHN:Google ads agency on the planet, please go to so late.com/apply.
JOHN:Speaking of working with the best Google ads agency on the planet, if you're having
JOHN:trouble with Google ads and you want professional help, that's what we do.
JOHN:You can go to so late.com that's S O L eight.com to apply for your
JOHN:free no obligation action plan.
JOHN:And if I've.
JOHN:Any level of value at all.
JOHN:Maybe think about giving me a thumbs up and try to do our channel.
JOHN:That's how we choose the YouTube algorithm.
JOHN:So they actually know that I know what I'm talking about.
JOHN:If you have questions, comments, concerns, or confessions hit
JOHN:me below in the comments.
JOHN:And now back to your regularly scheduled program.
JOHN:Yeah.
JOHN:So there's a lot of new audience segmentations.
JOHN:YouTube is super powerful.
JOHN:It's, it's honestly the best.
JOHN:It's the most powerful way that I've seen that e-commerce works.
JOHN:There's so much more lift here that comes also alongside of this
JOHN:than what even Google can see.
JOHN:We already have a video called does my YouTube campaigns work.
JOHN:So we don't need to actually cover that topic of using, third party
JOHN:attribution software, such as nor beam not triple oil cuz they're horrible.
JOHN:But nor beam to see if the view attribution's actually working, this
JOHN:is actually just click attribution, which is pretty interesting.
JOHN:Now there's also view through attribution.
JOHN:This is actually starting to get a little bit more little more powerful.
JOHN:The all conversion value is my view through conversions.
JOHN:My conversion values my click through conversions.
JOHN:And this was interesting.
JOHN:Here is this is saying, Hey, there's 3,500.
JOHN:Dollars in click conversion value, but there's 7,863 all together,
JOHN:which is not 7,800 of only view.
JOHN:It's 7,800 is $3,500 included in that $7,000 number.
JOHN:So just, no, it's not 7,800 plus 3,500 it's 7,000 total 3,500
JOHN:is just in that 7,800 tier.
JOHN:What's interesting about this is we see that we have $29,000 in costs and $13,000
JOHN:in convergent value while that's terrible.
JOHN:Yes.
JOHN:Now is the.
JOHN:All conversion, which is view through.
JOHN:If we don't have Norbu available, we can actually see the all conversions,
JOHN:the cost for all conversion, the all conversion rate, the all conversion
JOHN:value, the all conversion value by cost.
JOHN:we can see all this information here, this is something that we'd
JOHN:wanna look at and measure just, this is kind of a side thing.
JOHN:But the cost for all conversion right now is a hundred, $2.
JOHN:That's basically.
JOHN:My click and view through K a hundred, two bucks.
JOHN:That's good.
JOHN:Because my account overall, I think is 40 with brand.
JOHN:So this is not bad.
JOHN:This is not a bad metric here.
JOHN:When you're talking about cold traffic video with a prescription product,
JOHN:which means I had to see a video call my vet, schedule the appointment, bring
JOHN:my dog, go get the prescription, then come back and then go to the website and
JOHN:open up a new account and buy that's.
JOHN:What had to happen here from a YouTube.
JOHN:I can't do that with Gmail for sure.
JOHN:But I could do this with two because a frequency's high, but I'll,
JOHN:we'll cover that here in a moment.
JOHN:But here's what I would say is when you're talking about your audiences in market,
JOHN:To define in market is the last 14 to 21 days of a spike of recent activities,
JOHN:signaling to Google that you are in the market for something actively researching
JOHN:or planning a purchase of something.
JOHN:That's when you're in the market.
JOHN:That is a very good bottom of the funnel target for a very top
JOHN:of the funnel median to attract.
JOHN:So if you're actively researching or planning a purchase of.
JOHN:One gallon water bottle.
JOHN:Perfect.
JOHN:I'm now gonna show you ads about, have you seen our one gallon water bottle,
JOHN:cold traffic, but they're in market.
JOHN:So they're bottom of the funnel and we're using a type of funnel campaign funnels.
JOHN:Now are pretty much dead in my mind.
JOHN:I'm just using a, terminology here, I guess, that we could all kind of grasp.
JOHN:So, what we're looking for is at what point in the sales cycle, does
JOHN:it make the most amount of sense to put an ad in front of that person?
JOHN:And then what does that ad say?
JOHN:So if they're more closer to the purchase decision, we want to have potentially
JOHN:an incentive, an introductory offer.
JOHN:Maybe get them to think about like an auto ship in a discount, too, something
JOHN:that is a little bit more direct response, which is really interesting.
JOHN:Cause it's not inbound.
JOHN:It's direct response.
JOHN:Outbound.
JOHN:It's amazing.
JOHN:I love it.
JOHN:It's so, unique.
JOHN:But this InMarket audience.
JOHN:That's what, I don't even think I have any, oh, there's InMarket.
JOHN:So this InMarket audience here, I'm not running it right now, but this
JOHN:InMarket audience that is essentially where that that person would come from.
JOHN:So they're in the market for pet supplies.
JOHN:That's what that means.
JOHN:They're actively researching a, some type of product category that
JOHN:Google has identified that matches up with what we want and says
JOHN:they're in the market for that.
JOHN:Do you know, all know when you look at your product categories in your feed,
JOHN:how, when you go into your product categories and it's like household betting
JOHN:sheets, ah, do you know why that exist?
JOHN:It's not only to help identify a category into Google.
JOHN:What you are telling Google is when someone comes to my website and
JOHN:looks at my sheet that person's in the market for betting.
JOHN:So what does everyone else do?
JOHN:Well, I'm targeting betting too.
JOHN:Good.
JOHN:Have you seen Caden?
JOHN:He's looking at sheets right now.
JOHN:That's what we're, sharing that information with each other.
JOHN:So when you're looking at your audience segmentation, why not
JOHN:leverage all of the information that Google has is its own first party.
JOHN:Cookie is our third party data to say, yeah, I'd like to find the person that's
JOHN:actually going to my competitors, looking at their products right now, which is
JOHN:why our competitive traffic shows up.
JOHN:Pretty cool stuff.
JOHN:Now I saw a chat popup oh, Mohamed.
JOHN:I'm just gonna read this one out loud because I'm gonna, before I
JOHN:move into affinity and do that, discussion there is that cool.
JOHN:I know I'm like kind of Bogar.
JOHN:Do you want me to read it out loud for you?
JOHN:I, I do this with Casa because I, when someone reads it to me, I don't remember.
JOHN:And then sometimes lines multiple times.
JOHN:I'm slow and I know it's weird.
JOHN:I'm very visual.
JOHN:So if someone tells me something, I just forget it.
JOHN:No problem.
JOHN:Go ahead.
JOHN:And then I read weird.
JOHN:So let's say person a is actively looking for product B and he bought So how long
JOHN:does Google take to remove that person?
JOHN:A from the in-market segment?
JOHN:Ah, really good choice.
JOHN:A really good question.
JOHN:You know, what's interesting.
JOHN:I'm gonna go off of costume's theory here.
JOHN:And I'm gonna say one week.
JOHN:The reason why is topics API is using their InMarket audiences weekly.
JOHN:So what this means is that if I'm interested in, product a and I bought,
JOHN:I believe that the decrease of that activity is going to take six days from
JOHN:that point in time, six plus days to.
JOHN:Be removed from their essentially interest.
JOHN:That seems to be how they're building topics API.
JOHN:So I'd have to imagine they're probably leveraging some very
JOHN:closely mimicked version of that.
JOHN:But what that means to us is if I'm marketing to someone who is seeing an
JOHN:ad for a per a product that they've already bought, my viewer should be low.
JOHN:I probably shouldn't have a cost per view because they didn't actually
JOHN:watch more than 10 seconds because they're gonna try to skip that thing
JOHN:as hard as fast be like, yes, I know.
JOHN:I know.
JOHN:I know.
JOHN:I know.
JOHN:I know.
JOHN:Hopefully.
JOHN:But I should see low engagement and I should have a larger
JOHN:audience of higher engagement that we don't go after them as much.
JOHN:That's what my thought process is.
JOHN:And then I say, are you saying you would recommend choosing some
JOHN:audience to observe on every campaign?
JOHN:Like just to make for YouTube?
JOHN:No, I use 'em as hard targets.
JOHN:YouTube, I wanna have an AB test of, of targeting.
JOHN:So I'm actually gonna be going after these people.
JOHN:Pretty heavily.
JOHN:So these, audiences that we're gonna be going after is, if I'm going after
JOHN:affinities versus life events versus in market target, all of them, then start
JOHN:to turn on and off based on obviously the, success and failure of each one,